We offer a 30-day, no-hassle return policy.
However the following conditions must be met:
- All items may be returned for any reason EXCEPT 'special order' items, collection items, model kits and 'chase releases'.
- All items must be MINT in their original package and free of any price stickers, etc.
- You MUST include either a copy of your original invoice OR mention the invoice number and the items you are returning on a piece of paper with your complete address. Items purchased with a credit card will receive a refund to your credit card. Items purchased with a check or money order will receive a refund check or in-house credit.
- Returns must have prior approval and Return Merchandise Authorization number (RMA #)
- Returns will be subject to a 10% restocking fee.
- All items are to be returned at BUYER'S EXPENSE to the following address:
Heartland Diecast & Promotions, LLC
Att: Returns Dept.
P.O. Box 508
Georgetown, KY 40324
Damaged & Defective Items:
All damaged items must be reported within 10 days of receipt.
If the item appears to have been damaged during shipment, please keep all packaging materials. UPS may need to do a follow-up visit before we can issue a claim for a refund.
If the item appears to have a manufacturing defect, please keep the item in its original box.
In either case, please contact us via email to discuss your options.